Privacy Policy

Effective Date: 2026/01/23

This Privacy Policy describes how 3xNets collects, uses, and protects your information when you use our cloud hosting and infrastructure services.

Information We Collect

We collect the following categories of information:

Personal Information: name, email address, and account registration details.
Billing Information: billing address and transaction records.
Usage Data: IP address, device information, browser type, access logs, and service usage data.
Communications: messages and inquiries sent to our support team.

How We Use Your Information

To provide, operate, and maintain our cloud hosting services.
To process transactions and manage billing.
To monitor usage and prevent fraud, abuse, and illegal activities.
To improve service performance and user experience.
To provide customer support and respond to inquiries.

Payment Processing

All payments are securely processed by third-party payment providers, including Stripe and Alipay.

We do not collect or store your full credit card or payment credentials. Payment data is handled directly by these providers in accordance with their security standards and privacy policies.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session information.
Improve website functionality.
Analyze traffic and usage patterns.

You may disable cookies through your browser settings.

Data Sharing and Disclosure

We may share your information with:

Payment processors, such as Stripe and Alipay.
Infrastructure and service providers, such as cloud hosting and network providers.
Legal authorities when required by applicable laws or regulations.

We do not sell or rent your personal information to third parties.

Data Security

We implement industry-standard security measures, including HTTPS encryption, access control, and monitoring systems, to protect your data.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to:

Provide services.
Comply with legal obligations.
Resolve disputes and enforce agreements.

Anti-Abuse and Compliance

To ensure compliance with international regulations and payment network requirements, we actively monitor service usage to prevent:

Fraudulent transactions.
Unauthorized access.
Illegal or prohibited activities.

Accounts found in violation may be suspended or terminated.

Your Rights

You have the right to:

Access your personal data.
Request correction of inaccurate data.
Request deletion of your data.

Requests can be made by contacting us.

International Data Transfers

As a global service provider, your information may be transferred to and processed in countries outside your jurisdiction. We take appropriate safeguards to ensure data protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact Information

Company: 3XNET Pte. Ltd.
Email: admin@3xnets.com
Address: 68 Circular Road, #02-01, Singapore, 049422

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